Estimated Delivery Policy

Estimated Delivery Policy

At ONEX SPORTS, we strive to deliver your order as quickly and safely as possible. The delivery dates displayed on our product pages and during checkout are estimated timelines calculated from the date of dispatch, not from the date the order is placed.

These estimates are based on the average performance of our courier partners and are intended for guidance only. They are not guaranteed delivery dates.

Estimated Delivery Timelines

Order Processing & Dispatch

  • Orders are usually processed and dispatched within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During festivals, promotional sales, or peak seasons, processing times may be slightly longer.

Estimated Delivery After Dispatch

  • Metro Cities: 3–6 business days
  • Rest of India: 4–7 business days
  • Remote Locations: Delivery may take additional time depending on courier serviceability.

Large Equipment & Infrastructure Orders

Products such as sports infrastructure, heavy equipment, or special-order items may require 6–15 business days for dispatch after payment confirmation.

Factors That May Affect Delivery

Actual delivery timelines may vary due to:

  • Courier partner transit schedules
  • Weather conditions
  • Public holidays
  • Regional restrictions
  • Remote service locations
  • Natural disasters or force majeure events
  • High order volumes during sale periods
  • Other unforeseen logistical circumstances

Shipping Methods

Orders are shipped using reliable courier partners through the most suitable shipping method.

Depending on your delivery location and product type, shipments may be sent via:

  • Surface Shipping
  • Express Shipping (where available)

To ensure faster delivery, orders containing multiple products may be shipped separately. Each shipment will have its own tracking information.

Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery window, please contact our customer support with your Order Number.

Our team will coordinate with the courier partner and provide the latest shipment update.

If the shipment is officially confirmed as lost or undeliverable, ONEX SPORTS will assist you with an appropriate resolution, which may include:

  • Replacement (subject to stock availability)
  • Refund (where applicable)
  • Store Credit (where applicable)

For detailed information regarding refunds and cancellations, please refer to our Shipping Policy and Refund & Return Policy.

Customer Responsibility

Delivery Information

Please ensure the following details are accurate while placing your order:

  • Full Delivery Address
  • Mobile Number
  • PIN Code
  • Recipient Name

Delivery delays resulting from the following customer-related reasons will not be considered courier delays:

  • Incorrect or incomplete delivery address
  • Incorrect or unreachable phone number
  • Recipient unavailable during delivery attempts
  • Refusal to accept the shipment

Grievance & Escalation

We aim to acknowledge all delivery-related complaints within 48 business hours.

If your concern is not resolved satisfactorily, you may escalate the matter to our Grievance Officer through the contact details available on our Contact Us page.

Consumer complaints will be addressed in accordance with applicable laws.